Privacy Policy

How HipHot uses and protects its data is described in the privacy policy below. 

HipHot is committed to protecting your privacy. If you are asked to provide certain information that could identify you while using this website, you can be assured that this information will only be used in accordance with this privacy policy. 

HipHot may change this policy from time to time by updating this page. Please check this page regularly to ensure you agree with any changes. This policy is effective as of August 1, 2016. 

What data do we collect? 

• Name. 
• Contact details, including email address and mobile number. 
• Demographic data, such as zip code, preferences and interests. 
• Other data relevant to customer surveys and/or offers. 
• Data you provide by filling out forms on our website www.HipHot.nl and the landing pages linked to our website. This also includes data provided during registration to use the website and app or to request other services. We may also ask you for information when you enter a contest or take advantage of offers sponsored by one of our affiliates, and when you report a problem with our website. 
• We may keep a record of correspondence when you contact us. 
• We may also ask you to complete questionnaires that we use for research purposes, but you are not obliged to respond to them. 
• Data about transactions you complete through our website and the processing of your orders. 
• Data about your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether for our own billing purposes or otherwise and the resources that you access. 

What happens to the data we collect? 

We need this information to better understand your needs, to provide you with a better service, and in particular for the following reasons: 

• Internal maintenance of overviews.
• We may use this information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers, or other information that may be relevant to you. We use the email address you provide for this purpose. 
• In order to properly perform our service, in some cases it may be necessary to share your data with lost baggage departments at airports, airlines, transportation companies and other relevant parties.
• We may also use your information to contact you for marketing purposes. We may contact you by mail, email, phone, or fax. We may use this information to tailor the website to your needs. 

Safety 

We attach great importance to the security of your data. To prevent improper use of or access to your data, we have implemented appropriate physical, electronic, and managerial measures to safeguard and secure the information we collect online.  

How do we use cookies? 

A cookie is a small file that asks permission to be stored on your computer or device's hard drive. If you agree, the file is added and the cookie helps analyze web traffic or notifies you when you visit a particular website. Cookies allow web applications to respond to you individually. Web applications can tailor their operations to your needs and preferences by gathering and remembering information about your preferences. 

We use traffic log cookies to determine which pages are being used. This allows us to analyze data about webpage traffic and tailor our website to customer needs. We use this data solely for statistical analysis purposes and then delete it from the system.

Generally, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you don't. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. 

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually adjust your browser settings to decline cookies. However, this may prevent you from fully utilizing the website's features. 

Links to other websites 

Our website may contain links to other websites that may be of interest. However, please be aware that once you have left our website via these links, we have no control over those other websites. Therefore, we cannot be responsible for the protection and confidentiality of any information you provide while visiting an external website not governed by this privacy statement. Please exercise caution when doing so and consult the privacy statement of the website in question. 

Management of your personal data 

We only share the information you provide in the app to ensure you get your belongings back as quickly and easily as possible. As a condition of purchase, you must agree to this sharing of your data. We may share your personal data with third parties to send you regular messages about potentially interesting offers, but only if you gave your consent during registration. These messages include the option to opt out of receiving future promotional emails if you wish. You can change your mind about sharing your data with third parties for marketing purposes at any time via the settings on our website or in your app.  

Under the Personal Data Protection Act 1998, you may access the personal information we hold about you. A small fee applies for this service, as we need to dedicate a dedicated employee to this process. If you would like a copy of the information we hold about you, please contact us at hello@hiphot.nl. 

Please use the address above to write or email us as soon as possible if you believe any information we hold about you is incorrect or incomplete. We will promptly correct any incorrect information.